Have questions? Need Help?
757.723.6531 | 800.950.2468
Have Questions? Need Help? Give us a call
HomeFlow Products Vacuum ProductsCustomer SupportInformation Desk
Home
Mass Flow Products
Vacuum Products
Customer Support
Information Desk
Company Information
Find Sales Representative
Factory Contacts
Site Map
Email Factory
Application Notes
Technical Articles
Hastings Careers
Join E-mail List
Terms & Conditions for Suppliers
Terms & Conditions for Customers
Teledyne Hastings Instruments
   



Flow Calibration/Repair Service
Please complete these 5 easy steps for processing your service requirement.

  1. Give us your contact information.
  2. Tell us why the equipment is being returned and what services you are requesting.
  3. Sign the declaration that the unit is safe for us to handle.
  4. Review the payment options.
  5. Submit or fax the form to us. We will then send you a RMA number, price quote and shipping instructions.

 


STEP 1

Company Name:  *
Will this equipment be exported out of the U.S.A: No Yes
Name Required on Data Sheet:

Billling address:  * Shipping address:
  		 *
Taxable: Yes       No Preferred shipping method: Acct.#:

Tech. Contact  * Tel  *
Fax E-Mail  *
       
Purch. Contact Tel
Fax E-Mail

 


STEP 2

EQUIPMENT RETURN INSTRUCTIONS - Please list ALL model and serial numbers. Please review instrument decal for details required below.
If this is a re-range or STP reference change, please indicate previous flow rate, previous pressures (controller only) and previous STP conditions.
If this is a Digital instrument with more than one Flow Rate/gas requirement, please list calibration instances.
If you have more than 2 units, please make copies of this form.

Model Number:  * Serial Number:  * Required Flow Rate & Gas:  *
Ref Temp (STP):
(Example 0oC 8760 Torr) 		Upstream Pressure: Downstream Pressure:
Do you feel this unit should be evaluated for Warranty? No or Yes (explain below)
Is this unit being returned for Credit (Conditions and restocking charges may apply) No or Yes (explain below)

Reason for Return:
Standard Calibration. Output always indicates zero flow.
Valve does not fully Open. Output does not change with flow.
Valve does not fully close. Output is noisy.
Valve response is slow. Output always indicates over-range.
Unit oscillates. Please indicate under what conditions in “additional details” below.
Flow meter calibration appears to be out of specification. (Does not match other flow calibration reference).
Other (please use space below).

Additional Details:

CALIBRATION OPTIONS: All flow equipment is calibrated as a 5 pt. standard at 0°C unless otherwise specified.

Please Note: If a calibration due date is required on your decal, please advise us of the date requirement.
5 pt. calibration (standard)
5 pt. calibration with As Received / As Left data (additional charge)
10 pt. calibration (additional charge)
10 pt. As Received / As Left data (additional charge)
Repair with 5 pt. calibration
Repair with 10 pt. calibration 
As Received data, if possible on repair units.

Additional options:
NIST traceable calibration with back-up documentation (additional charge).
( Please note: All of our calibrations are traceable to NIST and is stated as such on the standard calibration report. The NIST documentation packet includes a list of calibration standards and the respective calibration reports.)
Re-range - Please note previous conditions and required conditions
Manual calibration (additional charge): Please advise points required.
Clean for oxygen service (additional charge)
1000 psig working pressure – proof pressure test to 1500 psig (additional charge)
Repair ONLY. Customer responsible for final calibration
Return for credit. Standard restocking charge will apply, please provide details.
Special requirements. Please consult factory.

LEVELS OF SERVICE
10-day turnaround - standard turnaround time (depending on backlog).
24 hr. turnaround - when available (additional charge of 100%).
72 hr. turnaround - when available (additional charge of 70%).



STEP 3

ANY SUBSTANCE HAZARDOUS TO HEALTH, must be purged, cleaned and deemed safe to handle. Products exposed to radio active material cannot be accepted by Teledyne Hastings Instruments under ANY circumstances. In view of the toxic/hazardous nature of some of the gases and vapors handled by the equipment we sell, a statement is required from the user advising us that the equipment returned is now safe to work on. Any equipment arriving at Teledyne Hastings, which does not have a signed statement on file, will not be accepted.

The following statement MUST be signed and dated AND the “No” or “Yes” block checked, or your equipment cannot be received in for service.

Has this equipment been used with hazardous material? * NO or YES If yes, please provide complete details

Details:
 *

I declare that this equipment is clean and is safe to handle.

Full Name:  * Date:  *



STEP 4
PAYMENT OPTIONS

Purchase Order: All Repaired / Recalibrated or evaluated equipment will be serviced according to Teledyne Hastings Terms and conditions. These terms and conditions are listed at Website http://www.hastings-inst.com/pdfs/Tc-02-23-09.pdf. These Terms and Conditions will be noted as part of our acknowledgement. Any quoted prices are subject to change if requirements differ on the purchase order. Receipt of your equipment for service will indicate your acceptance of Teledyne Hastings Terms and Conditions.

All quotes are based on terms of net 30 unless alternate terms have previously been established.

Non-repairable equipment that is scrapped (per customer request) or returned “As Is”, is subject to an $95.00 evaluation fee.

Credit Card

Credit Card Card number: Exp. Date:
Name as it appears on the card: Card Security Code :
Credit Card Billing address if different from Company billing address: (Must match address on your credit card statement)



New Customer
If you are a new customer, and you would like to set up an open terms account (domestic only), please e-mail or fax your bank information, 3 trade references, accounting contact, and tax status (exemption certificate if applicable).

 


STEP 5
Submit or fax the form to us. We will then send you a RMA number, price quote and shipping instructions.
kcannon@teledyne.com or csapienzo@teledyne.com Fax: 757- 723-3925

Enter code to confirm submission
Confirmation:   Validation Enter Confirmation Code:   *
 



Home | ISO 9001 | Terms of Use | Careers | Site Map | Contact

Teledyne Hastings Instruments 804 Newcombe Ave, Hampton, VA 23669
757.723.6531 | http://www.teledyne-hi.com | [F] 757.723.3925
Copyright © 2009 Teledyne Technologies Incorporated. All rights reserved.